In this release we introduce the new design of eQuipt Dashboard, which is big step forward in harmonizing all the eQuipt applications on the eQuipt roadmap. You’ll notice this new look and feel will permeate the other eQuipt applications in future releases. As part of this upgrade we also added new features and functionality to improve your experience with the tool.
This is the first introduction of the new UI design.
First, you’ll notice a new “Do Not Contact” checkbox has been added. Second, the process of adding an email when sending an invite has been upgraded. These changes are covered in greater detail below.
We have added a link to a resource on V2020 Advisor Portal that has the latest information on eDelivery enrollment, including details of the client experience. If you have “Do Not Contact” enabled, the send invite button is disabled.
We have added a link to V2020 Advisor Portal where you can review the current email and eQuipt Client Portal experience for a client or prospect who receives a Send Disclosures email notification. The UI changes improve the display of disclosure type and the “Last sent on” date.
When enabled, “Do Not Contact” prevents you from sending any communication to the client or prospect through eQuipt Dashboard, including bulk invitations. Clients or prospects who are registered for eQuipt Client Portal will continue to receive system generated emails such as password resets.
When adding an email for the first time, you now have the ability to simply “Save” the email, which stores your changes after you close the window, or you can choose “Save and Invite,” which takes you directly to the “Send Invite” window.
If you decide you’re not ready to “Send Invite,” and since your changes have already been saved by clicking “Save and Invite,” you can simply close this window by clicking on the “X” in the upper right hand corner of the window. If you are ready, simply click “Send Invite” and your invite/s will be sent.
The digital version of the Duty of Care questionnaire now more closely matches the form version. You can access the added text by clicking on the Tooltip icon, which will present a popup window. The popup window displays details of the additional factors to consider when making a recommendation, which is also found on the fillable form version of the Duty of Care questionnaire.
You will now have the ability to input alternate forms of Customer Identification Protocol verification when using eQuipt for New Accounts. In the Account Opening stage, under the Additional Information question group, you will see a new question “Do you have the client’s valid photo ID information?” If you select “No”, then the secondary ID questions will display. You can select from the Secondary ID dropdown to view the list of eligible options.
After making your selection, you can input the remaining information related to the secondary ID.
When selecting either Employed or Self-Employed, from the ‘Employment status’ drop down, you will be presented with the additional dropdown for Occupation and Industry.
If you are unable to locate an acceptable option in either dropdown for Occupation or Industry, ‘Other’ is an option that can be selected. When selecting ‘Other’ you will be presented with an additional input field to provide more detail.
The tool now indicates when a client record has a terminated rep code. When this occurs, functionality is reduced for that client record until a new rep code is assigned. In the sample below, you can see that the client record with a terminated rep code does not have the ability to create a new engagement. It will stay like this until the rep code is updated.
To update the rep code, you must first navigate to the Client Profile > Information page. Here, a new “Reassign” button in the “Assigned Advisor” section opens a new window.
IMPORTANT: You can only update client-level rep codes for Financial Planning-Only clients. You will still need to submit a request to the back office to update the rep code if your client also has a brokerage or non-brokerage account.
In the new popup window, you can select a new rep code from the dropdown.
IMPORTANT:
• If the rep code is terminated at the agreement-level, when you update the rep code in this window (at the client level) your update applies to any agreements for the client. We will cover this in further detail later.
• Any agreements sent for client signature where the rep code at the agreement-level was terminated, will be voided and reverted to a Draft status. The same also applies to agreements that have expired eSignature invitations. Updating the rep code using “Reassign” will not redistribute voided eSignature invitations.
Like terminated rep codes at a client-level, the tool also limits functionality for terminated rep codes at an agreement-level, which could be the same as or different from the rep code assigned at the client-level. You can easily identify which agreements have a terminated rep code by the hazard icon displayed next to the agreement number.
Any agreements with a status of ‘Expired’ or ‘Waiting on Signature’ are voided and reverted to a Draft status. Using ‘Reassign’ at the client-level applies the new rep code to all agreements associated with the terminated rep code. If you want to update each agreement-level rep code independently of the client-level rep code, you need to update each agreement-level rep code first, before updating the client-level rep code.
Invoices are automatically placed in an ‘On Hold’ status when the invoice is generated from an agreement with a terminated rep code. Invoices are not put on hold when the agreement has an active rep code, even if the client-level rep code is terminated.
To remove the ‘On Hold’ status from an invoice, you need to update the rep code for the agreement, which automatically updates the status.
Draft agreements can be updated by opening the individual agreement, then choosing a new rep code from ‘Assigned Advisor’ in ‘Advisor Information.’ From there you can either save it as a draft or scroll to the bottom of the screen to send for client signature.
IMPORTANT: Signed agreements with outstanding invoices will be placed on hold, which prevents the client from making payments using eQuipt Client Portal. We will cover this in further detail in the Invoice section.
Like updating rep codes at the client-level, you will have a ‘Reassign’ button next to the ‘Assigned Advisor,’ which opens the same popup window previously covered. Here you can select a new rep code that is applied to this agreement-only.
eQuipt for New Accounts will now display a banner informing the user that a client signature card will need to be submitted to home office in order to prevent any potential delays with processing certain asset movement requests that require a signature to be validated against another physically signed document. You will need to submit these directly to home office using ServiceNet.
eQuipt will now apply the same standards to eDelivery enrollment across all eQuipt systems. All eQuipt applications will now enroll accounts in eDelivery for all custodian categories. Statements and Tax documents will be available for online viewing while also receiving paper copies in the mail.
We hope these enhancements create positive changes and add value to you and your clients who utilize eQuipt solutions.
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